Shipping policy

At THE ACNE BRAND, we are committed to delivering your skincare essentials safely and efficiently. We understand that consistency is key to achieving clear, healthy skin, so we aim to make your shopping and delivery experience as smooth as possible.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your shipping details and tracking information.

During high-demand periods or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Timeframes

Shipping times vary depending on your location:

  • United States: 5–10 business days

  • International Orders: 7–15 business days

Please note that these timeframes are estimates and may be affected by external factors such as customs delays, carrier issues, or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

International Shipping & Customs

We proudly ship worldwide. However, international orders may be subject to:

  • Customs duties

  • Taxes

  • Import fees

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure that your shipping details are correct at checkout.

THE ACNE BRAND is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately at [your support email] before your order is shipped.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, it is no longer under our direct control.

  • If your package is delayed, we recommend contacting the carrier first.

  • If your package is marked as delivered but not received, please check with neighbors or your local post office.

If you still need assistance, feel free to contact us and we’ll do our best to support you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged product

We will review your case and arrange a suitable resolution.

Contact Us

If you have any questions regarding your shipment, feel free to reach out to us at:

Email: theacnebrand@gmail.com

At THE ACNE BRAND, we believe that “consistency is the key for beautiful, flawless skin”, and that includes a reliable and transparent delivery experience you can trust.